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 Posted: Wed 5:05, 27 Nov 2013 Post subject: reduce operational expenses |
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Customer Service Outsourcing: A Cost-Effective Means to Better Business?
Companies enjoy a number of benefits from customer service outsourcing to domestic call centers. By retaining the services of a contact center, businesses simultaneously cut overhead expenditure and increase income, yielding greater profitability. “Customerservice outsourcing” is a consonant phrase and a popular buzz term.In the upper echelons of the business world, it is practicallysynonymous with overhead reduction. Thesolution for businesses seeking to reduce operational costs withoutalienating customers is a simple one: outsource customer servicedomestically. With a black-and-white upfront cost comparison,U.S.-based contact centers sometimes can't compete with foreign-basedcall centers whose employees work for a fraction of U.S. wages. Butas CNN Money reports many leading American corporations thatoutsource customer service overseas quickly learn that “the hiddencosts far outweighed the potential savings in labor expenses.”Companies(mid-sized businesses and Fortune 500 corporations alike) enjoy anumber of benefits from customer service outsourcing to domestic callcenters. By retaining the services of a contact center, businessessimultaneously cut overhead expenditure and increase income, yieldinggreater profitability. Employees at a contact center are available toprovide customer service around the clock more affordably thanstaffing cycles of 24-hour representatives in-house. And make nomistake about it: customers today expect on-call service at any hour.A business's cost per transaction is considerably lower at a callcenter. Outsourced labor also eliminates payout for non-productivehours and employee benefits. And by ensuring customers and potentialcustomers reach someone whenever they need to,[url=http://www.sgarziassociates.com]michael kors outlet online[/url], outsourced customerservice from a contact center increases new customer acquisition andcustomer retention. Selecta U.S.-based call center with an established record, an impressiveroster of clients, and highly trained staff with specialties.Customers receive top-quality customer service every time. Staff at acall center is devoted to outsourced customer service. This helpsensure callers aren't treated dismissively or rudely by in-houseemployees who are harried or overwhelmed by a variety of tasks.Effective customer service demands treating each individual customeras if they are the only customer and the number one priority.Domestic contact center workers are the surest, most cost-effectivemeans of achieving this.Thevariety of services provided by a call center also makes them a primechoice for comprehensive outsourced customer service. Companieslargely limiting themselves to acting as receptionists are fallingfar behind. Today's industry-leading contact centers don't only fieldinbound phone calls, they manage outbound call campaigns and emailresponses, offer live chat online,[url=http://www.51guomi.com/]jimmy choo uk[/url], monitor social media accounts, andprovide many other communications services necessary to dailybusiness operations. They remove some of the burden of repetitivedaily tasks and free up in-house employees to focus on morespecialized work.Turnto a domestic contact center to handle help desk and other customerservice communications jobs to take the stress out of the workplace,reduce operational expenses, and increase income, all without puttingcustomers through the inconvenience of internationally based customerservice.
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